Delivery policy

Domestic orders:

1. Delivery time: Orders will be shipped and delivered within 6 – 10 business days after the order is placed.
2. Delivery: We offer delivery across India.

Delivery charges:

• Cash on Delivery option is NOT available for our products.
• We have a fixed delivery charges of ₹ 150 per order

International orders:

Duties & Taxes for international orders are not included in your order and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry, and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx, etc.) at the time of your order delivery after you receive an invoice from the shipping agent.

Delivery time:

Processing an order takes 2-4 working days and delivery takes 7 to 14 working days depending on the location.

Tracking orders:

You may track your package at any given point in time.

As soon as your order is dispatched the tracking information of your order will be sent to your registered email or through SMS from the delivery partner.

In the unlikely event that you do not receive an email after 4 days of placing an order please contact us at shop@innu.in.

Delays in shipping:

Delays in shipping may occur for various reasons (refer to events beyond our control)

Cancellation of orders:

Our delivery partners will attempt to deliver the package 2 to 3 times before they return it to our warehouse. Please provide the complete & accurate shipping address including zip code, email Id and mobile number. This will help us in delivering your order faster.

On receiving the package, we will attempt to contact you via text, phone, and email. However, if we cannot get in touch with you, we shall consider the order as terminated and there will be no refund available.

MODES OF PAYMENT:

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express), UPI payments and provide Net Banking options across major banks.